Frequently Asked Questions
A: We do not sell any Joie products direct in this region – all our sales are managed through our trusted retail partners. Please visit our shop locator to find a retailer near you.
A: If you purchased your Joie product from one of our retail partners, please reach out to the retailer for assistance – since your contract of sale is with them, they will be best placed to assist you with repair or spare parts needs. If you purchased your product from the Joie online shop, please send us a message here and our customer service team will be happy to assist.
A:Product warranty varies by region and is subject to local regulations. Please retain your receipt as proof of purchase, and contact the retailer from which you purchased your receipt for warranty inquiries.
A: We do not recommend the use of buggy boards with Joie pushchairs, as we have not tested our products with these accessories and cannot guarantee their performance.
A: We do not recommend using a carry cot for sleeping overnight, as it has not been specially designed to accommodate a sleeping infant for that extended a time period. However, carry cots are a cosy companion for strolling naptimes.
A: A top tether is an adjustable belt attached to the car seat which is placed over the backrest of the vehicle seat and attached to an anchorage point. The purpose of the top tether is to help prevent excessive movement of the car seat in the event of an impact, reducing the risk of injury.
A: A load leg is a support which extends from the base of a car seat to the floor of the vehicle. The purpose of the load leg is to absorb energy and prevent excessive movement of the car seat in the event of an impact.
A: Car seat harness chest clips are designed to make it harder for children to slip the car seat harness off their shoulders. However, as most clips are not permitted under EU regulation, we would advise against using them as you may end up compromising the safety of the car seat.
A: Little ones can use our bedside cribs including Roomie, Roomie Go and Roomie Glide until 9kg or until the child can sit, kneel, or pull themselves up unaided (approximately 6 months).
A: Little ones can use Joie travel cots from birth until 15 kg (approximately 3 years) or until they are able to climb out. Most accessories, such as changers, bassinets, and napping seats, are usable up to 9kg or until the child can sit, kneel, or pull themselves up unaided (approximately 6 months).
A: All Joie travel cots include a mattress, bassinet, and travel bag. Many models also come with additional accessories, such as changing units, napping seats, and sound and light modules.
A: Yes, all Joie home products plastics are BPA free.
A: The Mimzy Snacker and Snacker 2in1 trays, as well as the tray inserts on Mimzy Recline, Mimzy Spin 3in1, and Multiply 6in1 are fully dishwasher safe!
A: Yes! Our height adjustable highchairs (Snacker 2in1, Mimzy, Mimzy Recline, Mimzy Spin 3in1 and Multiply 6in1) are particularly handy as they can accommodate the height of your specific table and pull right up to let baby join mealtimes.
A: Yes! All Joie swings and soothers offer 3 position recline.
A: Joie swings and gliders offer both battery power and A/C adapter options for sound and light features. The vibration feature is battery powered on all Joie swings. The Dreamer rocker and Wish bouncer are fully battery powered.
A: Your product can be spot cleaned with a sponge and soapy water.
A: Check that all of your straps are properly fastened and tightened, so both you and baby feel secure. Position your infant so that their spine creates a “C” shape and their legs and hips create an “M” shape (see above.) Once you and baby are comfortable, you can carry on!
A: Babywearing shouldn’t be a puzzle. Joie carriers make it a snap with clever magnetic buckles on the shoulder straps and simple fastenings that allow you to easily put on and adjust the carrier by yourself, no extra set of hands required.
Need a visual? Feel free to access our Youtube instructional video that demonstrates how to put the carrier on and buckle baby into each of the modes.
A: Yes! Joie carriers are built for all shapes and sizes, with adjustment buckles that slide quickly and easily for a hassle-free tailor-made fit.