Shipping and Returns

 

Order Process

As soon as your order is received, the despatch process starts on the same working day. Despatch of your order is normally made within 2-3 working days and will be within 30 days after the day on which we accept your order.

 

Order Address

We ship within Australia only.

 

Order Tracking

Upon dispatch, you will receive an email message with a link to track your order.   

 

Delivery Cost

We currently offer $10 flat rate shipping within Australia.

 

Questions About Your Order

We operate dedicated teams to ensure you are completely satisfied with your purchase. Please contact us for any queries.

 

 

You have the legal right to change your mind and withdraw from your Order within 14 days of receiving your items, without giving any reason. We will cover the cost of the return if the item is unopened. If an item has been opened the customer will be required to cover return shipping costs. If a customer makes a purchase and receives a free item as part of a promotion, the customer will also need to return the free item if they return the item they paid for.

 

However, the product(s) must be returned unused, undamaged and properly packaged. If the product(s) is/are damaged after delivery or if it/they are not properly packaged, we may deduct an amount from your refund to reflect any reduction in value of the products as a result of your handling the products in a way which would not be permitted in a shop. If only part of the products contained in an Order are returned, only a corresponding part of the total purchase price will be refunded to you. 

 

Please contact us if you have any questions in relation to returning the product(s) to us following the cancellation of your purchase. 

 

 

How To Return

Please contact us for a returns label and more information. Please ensure you include the returns document with the product to ensure timely processing of the return.

 

Returns not following packing and shipping instructions may not be successfully delivered. Faulty labels (without order identification) may lead to inbound delays or inability to process the return.

 

 

Refunding your purchase 

We will refund you the price you paid for the products by the method you used for payment, unless we agreed on a different method. The refund will be made as soon as practicable and at the latest within 14 days of when we receive the products(s) back and inspected the products(s) condition.