general

A: Yes! Click on one of the category links in our menu to browse products available for purchase directly from Joie. 

A: If you purchased your Joie product from one of our retail partners, please reach out to the retailer for assistance – since your contract of sale is with them, they will be best placed to assist you with repair or spare parts needs. If you purchased your product from the Joie online shop, please send us a message here and our customer service team will be happy to assist.

A:Product warranty varies by region and is subject to local regulations. Please retain your receipt as proof of purchase, and contact the retailer from which you purchased your receipt for warranty inquiries.

A: You can find a digital instruction manual for your product on the product detail page under "How To & Support". Please use the search function to find your product.