Shipping and Returns

 

Order Process

As soon as your order is received, the despatch process starts on the same working day. Free delivery usually within 1 to 2 working days. In any event, it will be within 30 days after the day on which we accept your order. Please note we are not responsible for delays outside our control. Lead time will be extended during annual stock take. All orders are delivered by DPD. We currently do not despatch items at weekends/Bank Holiday. We don’t deliver to the Republic of Ireland.

 

Order Address

You can arrange for the order to be delivered to an alternative address to the billing address. Please select this option whilst processing your payment.

 

Order Tracking

Upon dispatch, you will receive an email/text message with a link to track your order. DPD offer a range of delivery options using the tracking link via text message. 

 

Delivery Cost

Our customer satisfaction is essential. Therefore we do not charge delivery costs for any order.

 

Questions About Your Order

We operate dedicated teams to ensure you are completely satisfied with your purchase. Please use the following contacts for any queries.

 

Order Process Queries (Prior to Despatch)               

Tel: 01889 808900

Email: uksales@joiebaby.com

               

Aftersales Queries                                     

Tel: Freephone 0800 952 0061

Email: customerservices.uk@joiebaby.com

 

If you’ve changed your mind and want to return your product, you may do so within 30 days of delivery. Please include proof of purchase with your return for a full refund. This does not affect your statutory rights. 

When we receive your returned item, we will check it to make sure the return is valid. If the item is either in its original condition or has a manufacturing fault, you will receive your full refund within 7-10 working days in the same payment method as with which you made the purchase. Should there be any issue with the returned product or validity, we will contact you directly. 

 

How To Return

Return documents will be included with each item. Detailed on these are the instructions and options for returning your product via DPD. You should ensure that the ‘Refund, Returns and Exchanges’ document is fully completed and enclosed with your Name, Order Reference, Contact Details and a brief description of the reason for return to ensure timely processing of the return. 

  

This Notice was last updated on 01/18/2024.