general

A: If for some reason our gear shows a defect in materials or workmanship during the warranty period, please contact us and have your sales receipt, proof of purchase, model number and serial number on hand. If such a defect is discovered during the warranty period, we will, at our own discretion, repair or replace your product at no cost to you. https://ussupport.joiebaby.com/hc/en-us/requests/new

A: Spot cleaning is acceptable for all Joie gear. With some products such as our car seats you can machine wash and air dry. For all other products, please find detailed instructions on the washing label on the product.

A: JOIE gear is covered by a 1-year warranty, from starting the day it was purchased. https://joie.ec.wonderland.tw/us/warranty

A: While confirmation emails are sent very soon after your order, the tracking will follow in the next few days. If you are still concerned about your tracking information email or call our customer support. +1(866) 798-7866

A: The Joie rear-facing only seats (mint latch™  and rue™ ) are compatible with all of our Joie strollers. 

A: Confirmation emails are sent a few minutes after your order is placed. You should receive your order within 10 days following your order confirmation.